Fabric Community Sign-In Failure

[paulsagex]

Hi Fabric Moderators, @Natalie_iTalent 

I’m reaching out for help regarding a persistent login issue affecting my personal Microsoft account. While authentication completes successfully via Microsoft identity endpoints, the Fabric Community site fails to bind the session during the OAuth2 callback.

🔍 Details:

• Console error: extractOcidFromUrl: Cannot read properties of null (reading '1')

• Telemetry trace: bssoNotSupported

• Network logs: Multiple redirects complete, but no session is established

This results in a silent redirect loop that returns me to the homepage unsigned — and leaves my inbox inaccessible.

Recently, a second personal account started reproducing the same error, confirming this isn’t isolated.

As a workaround, I’m using an alternate account and can now access the community portal. I'm using this account to post here.

📩 Request:

• Assistance in verifying or remapping my original account 

• Reissue of any certification voucher tied to my community inbox

• Confirmation if this callback bug is a known issue affecting consumer identities

Thank you for your support and guidance. Happy to share logs or diagnostics if needed.

Best regards,

[Natalie_iTalent]

Hello @paulsagex,

Thank you for reaching out.  I removed your email from the post above to protect your privacy.  I'm going to send you a private message to obtain additional information.

Best,

Natalie H.

Community Manager 

[paulsagex]

Hi @Natalie_iTalent ,
I hope you’re well. I wanted to follow up on our recent conversation regarding access to my Fabric Community profile (username: paulsuv9). As you requested, I’ve located emails from the Fabric Community Administrator and provided the profile ID numbers associated with the “View it on your profile” links.

Since submitting those details, I haven’t seen an update yet, so I wanted to check if there’s any progress on verifying whether my account was closed under GDPR and if recovery is possible.

I understand the current #PBI10 voucher program is exclusive, and that access is likely gated through individual accounts. I’m keen to recover my profile as soon as possible so I can verify whether I’ve qualified and retrieve any associated voucher before the deadline.

Please let me know if any additional information is needed on my end—I’d be happy to assist further.

Warm regards,
Subhamay

[Natalie_iTalent]

Hello @paulsagex,

I sent you a private message with an update.  Kindly take a look and respond as needed. 

Best,

Natalie H.

Community Manager

[Shu-fen]

• 正在處理錯誤: 您的資料閘道 (個人模式) 已離線或無法連線。請確認閘道電腦在排程的重新整理期間是開啟的，而且您已登入。
  叢集 URI: WABI-SOUTH-EAST-ASIA-redirect.analysis.windows.net
  活動 ID: 9a34d991-c0f9-430a-9e16-0d590e7b874f
  要求 ID: 8cc3f3c7-2d14-338d-73bd-1a81b743fb52
  時間: 2025-07-19 03:39:46Z