Custom R visual is failing to load with Script Error on Powerbi Service but working on PBI Desktop

[rajamahesh]

Hi 

I created a Custom R visual using packages & versions as below

'dplyr' with version 0.8.0.1

'visNetwork' with version 2.0.3

Versions i chosed are based on the version recommendations shared in the docs page @Learn which R packages are supported - Power BI | Microsoft Docs

Visual is loading absolutely fine in Powerbi Desktop.

But when published to service its failing with Script Error, but NOT providing any details on why its failed. 

I am seeing below error, but i am NOT able to scroll to see on why the script is failing. Any help please!

[lbendlin]

are you using a personal gateway and is the gateway up to date on these packages?

[rajamahesh · Accepted solution]

Thanks for the response @ibendlin.

Actually for some reason, powerbi service is not giving the scrolling on the screen, because of which i was not able to see the complete details of the error when the website is set at 100% zoom.

When i did a zoom out to 30% .... i was able to see the actual error. The actual error is not related package version issue but something else. 

After some tries, i was able to resolve the issue and visual is now working in pbi service as well. 

Thanks a lot for the response still.