Power BI Web Visuals Not Loading – Works in Desktop, Possible On-Premise Gateway Issue

[mahekshah]

I was informed by the team to work on the Power BI dashboard. I downloaded the dashboard from the workspace and made the required edits using Power BI Desktop. However, after uploading the updated file back to the workspace, the visuals would not load, and I encountered a gateway error.

Through some troubleshooting, I was able to create an on-premise gateway. While the gateway is currently online, I am unable to connect to it properly—it appears to be not configured correctly. I would appreciate any guidance or support to resolve this configuration issue.

Thank you!

[Direct · Accepted solution]

Hi @mahekshah,

This usually happens when the dataset isn’t properly mapped to the on-premises data gateway in the Power BI Service. Although the gateway shows “Online,” the connection isn’t configured to match the data source used in your report.

Try these quick steps:

• Go to Workspace → Dataset → Settings → Gateway and cloud connections.
• Under Gateway connections, select your active gateway.
• Click Map to data source and make sure the server and database names exactly match what’s in Power BI Desktop.
• Re-enter the credentials if needed (use the same authentication method as in Desktop).

Once the mapping is correct, the “Not configured correctly” message will disappear and your visuals should load normally.

Happy to help!

Disha Shree | LinkedIn
If it worked for you, please mark it as Accepted and give it a Kudos 😊

[v-prasare]

Hi @mahekshah,

We would like to confirm if our community members answer resolves your query or if you need further help. If you still have any questions or need more support, please feel free to let us know. We are happy to help you.

@Direct ,Thanks for your prompt response

Thank you for your patience and look forward to hearing from you.
Best Regards,
Prashanth Are

[v-prasare]

Hi @mahekshah,

We would like to confirm if our community members answer resolves your query or if you need further help. If you still have any questions or need more support, please feel free to let us know. We are happy to help you.

Thank you for your patience and look forward to hearing from you.
Best Regards,
Prashanth Are