Power BI Desktop WebView2 crash

[Anonymous]

Power BI is experiencing a problem with WebView2. We need your help to understand and fix this issue. If you are willing to help out, please contact us at pbidesktopwebview2issues@service.microsoft.com

[polymathy2017]

Problem is over a year old and still no guidance or support. Nice. Why aren't I surprised?

[AshW]

I also get this issue.  What is the fix?  I can't see any resolution posted here.

[jhonnydarko80]

I got this error message too:

Feedback Type:
Frown (Error)

Error Message:
An unexpected exception occurred.
An unexpected exception occurred.
Ocorreu um erro ao carregar o 'd57720a1-2e03-45b1-b461-099b0b825b2b', do arquivo, '\\?\C:\Users\actae\Microsoft\Power BI Desktop Store App\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_65868565-14f2-47e8-bf79-fa398eb536f8\Data\d57720a1-2e03-45b1-b461-099b0b825b2b.0.db.xml'.

Stack Trace:
Microsoft.AnalysisServices.OperationException
em Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
em Microsoft.PowerBI.Client.Windows.Services.FileOperationUIHandler.<OpenFileInternal>d__43.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
em Microsoft.PowerBI.Client.Windows.MainWindow.<ShowStartDialog>d__96.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
em Microsoft.PowerBI.Client.Program.<>c__DisplayClass5_3.<<RunApplication>b__12>d.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
em Microsoft.PowerBI.Client.Windows.MainWindow.<<ActivateMainWindow>b__116_1>d.MoveNext()
--- Fim do rastreamento de pilha do local anterior onde a exceção foi gerada ---
em System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
em System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

Stack Trace Message:
An unexpected exception occurred.
An unexpected exception occurred.
Ocorreu um erro ao carregar o 'd57720a1-2e03-45b1-b461-099b0b825b2b', do arquivo, '\\?\C:\Users\actae\Microsoft\Power BI Desktop Store App\AnalysisServicesWorkspaces\AnalysisServicesWorkspace_65868565-14f2-47e8-bf79-fa398eb536f8\Data\d57720a1-2e03-45b1-b461-099b0b825b2b.0.db.xml'.

Invocation Stack Trace:
em Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
em Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
em Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
em Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
em Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
em Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
em Microsoft.PowerBI.Client.PowerBIUnexpectedExceptionHandler.HandleException(Exception e)
em Microsoft.PowerBI.Client.Windows.Utilities.PowerBIFormUnexpectedExceptionHandler.HandleException(Exception e)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()
em System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAwaitableAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()
em System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.HandleAsyncExceptions(IExceptionHandler exceptionHandler, Func`1 asyncFunc)
em Microsoft.PowerBI.Client.Windows.MainWindow.<ActivateMainWindow>b__116_0()
em Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
em System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
em System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
em System.Delegate.DynamicInvokeImpl(Object[] args)
em System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
em System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
em System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
em System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
em System.Windows.Forms.Control.InvokeMarshaledCallbacks()
em System.Windows.Forms.Control.WndProc(Message& m)
em System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
em System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
em System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
em System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
em System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
em System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
em System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
em Microsoft.Mashup.Client.UI.Shared.WindowManager.ShowModal[T](T dialog, Func`1 showModalFunction)
em Microsoft.PowerBI.Client.Program.<>c__DisplayClass5_1.<RunApplication>b__4()
em Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
em Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
em Microsoft.PowerBI.Client.Program.RunApplication(String[] args)
em Microsoft.PowerBI.Client.Program.Main(String[] args)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.115.663.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.AnalysisServices.OperationException - PFE_CRASH,PFE_CRASH,PFE_METADATA_LOAD_FAILED","MethodDef":"HandleError - PFE_CRASH,PFE_CRASH,PFE_METADATA_LOAD_FAILED","ErrorOffset":"255"}

Snapshot Trace Logs:
C:\Users\actae\Microsoft\Power BI Desktop Store App\FrownSnapShotdedc9903-6aed-4170-af09-c46a53dd3f5c.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
C:\Users\actae\Microsoft\Power BI Desktop Store App\PerformanceTraces.zip

Enabled Preview Features:
PBI_enableWebView2
PQ_WebView2Connector
PBI_sparklines
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
PBI_horizontalFusion
PBI_relationshipEditPane
PBI_setLabelOnExportPdf

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_compositeModelsOverAS
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_NlToDax
PBI_optimizeTabRibbon
PBI_angularRls
PBI_onObject

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

PowerBINonFatalError_ErrorDescription:
PFE_CRASH,PFE_CRASH,PFE_METADATA_LOAD_FAILED

PowerBINonFatalError_MethodDefDescription:
PFE_CRASH,PFE_CRASH,PFE_METADATA_LOAD_FAILED

PowerBIUserFeedbackServices_IsReported:
True

Formulas:

section Section1;

[ResearchDev]

I am also having this problem everyday. Terrible. Someone do something. Can I update WebVieww2 by itself?

[Anonymous]

I'm also having this issue.

[timwilson22]

As posted earlier in this thread - disable all preview features to resolve this problem. There is a particular one you can target - but easiest just uncheck all preview features.

[jhonnydarko80]

I changed some parameters in the PBI file and in the Motherboard BIOS.

Some of the sources in the project had the a "#" in the path, like D:\PBI\#FILES.

The BIOS was configured to be "GAME OPTIMIZED". I Changed this for standart.

After this two modifications all the error messages I got dissapeared.

[mike_honey]

It's wild to me that this Preview feature is still causing people issues, over a year after it was introduced. Thankfully it's still in Preview, but my fear is that one day a hard-driving PM lets it rip on the millions of users of this product.  It's just that it's a core feature of almost every task in Power BI Desktop.  If there is this much ongoing pain while it is still an opt-in Preview feature, imagine the carnage if it went GA!

While not the "Duke Nukem Forever" of Power BI Desktop Preview features (that honour undoubtably goes to the Shape Map visual), it is moving steadily up the "leader board".

[MyroslavaM]

I received the same error .

[Ruifeng]

Don't know why but it stucked.